Use refund credit for your next lesson

An eligible cancellation returns what you paid as credit with that provider. The credit can go toward your next lesson, whether the original payment was by card or a verified offline transfer.

1. Check the cancellation before confirming

   Open the booking in Lessons and review the cancellation details. Refund eligibility follows the booking's policy. When a refund is due, it goes to your credit balance rather than automatically back to your card.

2. Find your credit

   The canceled lesson keeps a record of the refund. You can also view your available balance in the provider's profile from Connections. Credit stays with the same provider and currency; it is not a balance shared across all providers.

3. Put it toward your next booking

   Choose another eligible lesson with that provider. Available credit applies automatically, and the booking shows the credit used and any amount still to pay. In the video, $1 of credit covers a $1 lesson, so there is no additional payment.

Need the money returned instead?

You can request a cash-out of your full available credit balance. Your provider handles the transfer outside Sessio and may decline the request. A booking you never paid for does not create refund credit.