Frequently Asked Questions

No. Sessio does not publish public profiles, match you with strangers, or take a percentage of your revenue. You invite your own clients. You keep your own relationships. You control your pricing.

Sessio helps you manage the clients you already have. They can book from your available times and join the group lessons you offer. You connect new clients by QR code or email invitation; Sessio is not a marketplace.

No. Sessio does not take a percentage of card, cash, or offline lesson payments such as Zelle, Venmo, PayPal, or bank transfer. If your usage exceeds the free tier, we bill a flat fee after the fact — not based on what you earn.

Use the Availability tab to add and manage bookable time slots. You can set lesson defaults, publish private or group availability, and keep your schedule organized as your practice changes.

Private weekly recurring bookings reserve a regular time and handle payments as lessons come due. Weekly groups are booked by individual date; group packages cover the sessions in a schedule week; a group series is booked as a whole before it begins. Your booking shows its dates, price, and cancellation policy.

Yes. Sessio sends push notifications for important booking, cancellation, and payment updates when notifications are enabled. Email receipts are sent after completed paid sessions.

The easiest way is QR code scanning: show your client your Sessio invite QR code and they can scan it to connect. Sessio also supports email invites from the Clients tab.

No. All tiers — including the free tier — include unlimited clients.

Your coach, instructor, or trainer invites you to connect on Sessio. Once connected, you view their available time slots and book directly. No browsing, no searching — just your provider's real-time availability.

Card payments (Apple Pay, Google Pay, or manual entry), cash, or provider-approved offline payment methods such as Zelle, Venmo, PayPal, or bank transfer. Your provider chooses what they accept.

Yes. Cancel from the booking details, subject to the cancellation policy shown before booking. Eligible refunds become credit with the same provider and currency, including eligible card and verified offline payments. Credit can be used on another booking. You can also request a cash-out of the full available balance; your provider handles that transfer outside Sessio and may decline the request.

Yes. On iPhone or Android, enable Calendar Sync and select a writable device calendar, such as iCloud or Google. On the web, connect Google Calendar or Outlook. Native calendar updates run while Sessio is open; it is not a two-way availability import.

Yes. Sessio can send push notifications for important booking, cancellation, and payment updates. For paid sessions, email receipts are sent after the session is completed.

No. Card payments go directly to your instructor via Stripe Connect. Cash and offline payments such as Zelle, Venmo, PayPal, or bank transfer happen outside Stripe between you and your provider; Sessio only tracks the payment status when that flow is used.

That's completely fine. Sessio supports provider-approved cash and offline payment tracking, such as Zelle, Venmo, PayPal, or bank transfer. You are not required to use Stripe unless your provider requires card payment.

Auto-pay is optional and can be changed from your provider's profile. Stripe handles full card numbers and security codes, not Sessio. Sessio keeps payment identifiers and limited display details, such as the card brand and last four digits, so you can recognize a saved card.

Provider platform pricing is based on completed billable units in the billing period and billed retroactively. There is no upfront payment. Stay within the free tier and the platform fee is $0. Every core feature is available regardless of tier.

iOS, Android, and the web. Your data syncs across all devices.

You do. You retain ownership of your lesson data, client relationships, and profile content. Sessio provides infrastructure — not control over your business.

The Sessio app supports English, Simplified Chinese, Traditional Chinese, Spanish, French, German, Italian, Japanese, and Korean. This marketing site is currently in English. Language support does not determine store availability in your country.

Email us at support@sessio.ai. We typically respond within 2 business days.