Frequently Asked Questions
Everything you need to know about Sessio.
For Professionals
Is Sessio a marketplace?
No. Sessio does not publish public profiles, match you with strangers, or take a percentage of your revenue. You invite your own clients. You keep your own relationships. You control your pricing.
How does Sessio help me grow my business?
Sessio supports organic, referral-based growth. Your clients can join structured lessons, invite friends to try sessions, and participate in group lessons. Growth happens through your existing network — not through algorithm-driven exposure.
Do you take a commission on my lessons?
No. Sessio does not take a percentage of your income. If your usage exceeds the free tier, we bill a flat fee after the fact — not based on what you earn.
How do I set my availability?
Use the Schedule tab to set your weekly availability. Set different times for each day, add rate tiers for different session types, and block off specific dates. Takes about 5 minutes.
How do recurring sessions work?
Set a recurrence end date when creating a booking. Sessio creates weekly sessions automatically. You or your client can cancel individual occurrences without affecting the series.
How do I invite clients?
Via email invite, QR code, or shareable link. Your client receives a link to sign up and connect with you instantly.
Is there a limit on how many clients I can have?
No. All tiers — including the free tier — include unlimited clients.
For Clients
How do I book a session?
Your coach, instructor, or trainer invites you to connect on Sessio. Once connected, you view their available time slots and book directly. No browsing, no searching — just your provider's real-time availability.
What payment methods are supported?
Card payments (Apple Pay, Google Pay, or manual entry), cash at the session, or off-platform methods like Venmo, Zelle, or bank transfer. Your provider chooses what they accept.
Can I cancel a booking?
Yes. Cancel from the booking detail screen. Refund policies are set by your provider and processed automatically for card payments.
Does Sessio sync with my calendar?
Yes. Enable calendar sync in Settings and all confirmed sessions appear in your device calendar with reminders.
Payments
Does Sessio touch my money?
No. Card payments go directly to your instructor via Stripe Connect. Sessio never holds or processes your funds.
What if I prefer cash or Venmo?
That's completely fine. Sessio allows you to mark lessons as paid off-platform. You are not required to use Stripe.
Is my payment information secure?
All card payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. Sessio never stores card details.
How is pricing calculated?
Your tier is determined by the total completed sessions in your previous billing period, and billed retroactively. There is no upfront payment. Stay within the free tier and you pay nothing. Every feature is available regardless of tier.
General
What devices does Sessio support?
iOS, Android, and the web. Your data syncs across all devices.
Who owns my data?
You do. You retain ownership of your lesson data, client relationships, and profile content. Sessio provides infrastructure — not control over your business.
Is Sessio available in my language?
Sessio currently supports English, Chinese (Simplified & Traditional), Spanish, French, German, Italian, Japanese, and Korean.
How do I contact support?
Email us at support@sessio.ai. We typically respond within 24 hours.
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